Privacy Policy
Privacy Policy
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Supportive Counselling Ltd
Registered in England & Wales
Company number: 17144741
Registered office: Tower Corporation Limited, Tower House Business Centre, Fishergate, York, YO10 4UA.
Supportive Counselling Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with transparency, care, and respect. This policy explains what information we collect, why we collect it, how we use it, and the rights you have under UK data protection law.
1) Our commitment to your privacy
At Supportive Counselling Ltd, we take your privacy seriously. We only collect the information we need to provide therapy safely and professionally, and we keep it secure and confidential.
This Privacy Notice explains what personal information we collect, how we use it, how we store it, and the choices you have.
2) Who we are
Supportive Counselling Ltd is the Data Controller for the personal information we process. We are registered with the Information Commissioner’s Office as a Data Controller, reference ZB723196.
Contact details for privacy questions
Email: info@supportivecounselling.co.uk
Telephone: 07749 024388
3) The information we collect
When you contact us or begin working with us, we may collect the following information:
When you make an enquiry
Your name, contact details and any information you choose to share about what you are looking for. If you decide not to proceed or we do not hear back from you, your enquiry will be deleted after a reasonable period.
When you become a client
Your name, address, telephone number, email address, date of birth and an emergency contact where appropriate.
Brief session notes to support your therapeutic work and ensure safe, consistent care.
Appointment records and payment details for administrative purposes.
For online sessions
We collect the minimum information needed to run sessions securely. We use video platforms chosen for their privacy and security features.
For children and young people
If the client is under 18, we may also hold parent or carer details and relevant information needed for safe and ethical practice. Confidentiality will always be explained clearly at the start.
4) How we use your information
We use your information to:
Respond to enquiries and arrange appointments
Provide counselling and psychotherapy
Maintain appropriate client records
Manage safety and safeguarding where needed
Meet legal, professional and insurance requirements
5) Legal basis for processing
We process your information in line with the UK General Data Protection Regulation and the Data Protection Act 2018.
The lawful bases we rely on include:
Contract, to provide the service you have requested
Consent, where required
Legal obligation, where we must comply with the law
Vital interests, where necessary to protect life or safety
Therapy involves sensitive personal information relating to mental health. This is treated as special category data and is handled with additional care and protection.
6) Confidentiality
Everything you share in therapy is treated as confidential.
Confidentiality may only be broken in specific situations, including:
If we are required to do so by law
If there is a serious risk of harm to you or someone else
Where possible, we will always aim to discuss this with you first.
7) Working as a team and supervision
Supportive Counselling Ltd operates as a team of therapists. Your information is accessed only by the therapist or therapists involved in your care, and where necessary for essential administration, on a need-to-know basis.
All therapists attend regular clinical supervision to ensure safe and ethical practice. Information shared in supervision is anonymised wherever possible and does not identify you.
8) Sharing your information
We do not sell your data or share it for marketing purposes.
Your information may be shared only where necessary, including:
With secure service providers
We use encrypted systems for client management and record keeping, including the Kiku system, which is designed to protect confidentiality.
Website and technical services
Our website is hosted by a third-party provider, and we may use analytics tools to understand how the site is used and improve it.
Legal and safeguarding purposes
We may share information with appropriate services if required by law or where there is a serious risk of harm.
Therapeutic Executor
In the unlikely event that your therapist is no longer able to practise, your name and contact details may be shared with a Therapeutic Executor so that you can be informed and supported appropriately.
9) How we keep your information safe
We take appropriate steps to protect your information. This includes secure digital systems, password protection, and limiting access to authorised individuals only.
For online sessions, we use platforms selected for their security and encryption where possible.
10) How long we keep your information
We keep your information only for as long as necessary.
Enquiries are deleted if you do not proceed with therapy.
Client records are kept securely for up to 7 years after therapy ends, in line with professional and insurance requirements. After this time, they are confidentially destroyed.
11) Your rights
You have the right to:
Request access to the personal information we hold about you
Ask for inaccurate information to be corrected
Request deletion of your data where appropriate
Restrict or object to certain uses of your data
To exercise your rights, please contact us using the details above.
12) Cookies
This website uses cookies to help it function and to understand how visitors use it. Cookies may include those that are necessary for the site to operate, as well as those used to improve performance and user experience.
You can manage cookie settings through your browser.
13) Changes to this privacy notice
We may update this privacy notice from time to time. The latest version will always be available on our website.
14) Questions or complaints
If you have any questions about this privacy notice or how your data is handled, please contact us:
Email: info@supportivecounselling.co.uk
Telephone: 07749 024388
If you are not satisfied, you can contact the Information Commissioner’s Office.
Support that feels steady, safe and grounded
Neuro-affirming, trauma-informed approach
Highly qualified team sharing the same values and expertise
Registered members of professional bodies with strict qualification and ethical requirements
Fully qualified and insured
Enhanced DBS checked
ICO registered
Children’s counsellors hold specialist qualifications in working with children and adolescents
Client-led therapy, no fixed model or pressure
Specialist training in trauma & sleep difficulties
Lived experienced shaping our approach
How it works
Counselling in York & the UK that helps you move forward
In 3 simple steps
Book a Free Consultation
A calm, introductory chat to understand what you need and ask any questions. There’s no expectation to commit; it’s just space to see if this feels right. You decide the next step.
Your First Session
A calm, steady first meeting where you can share what’s been going on at a pace that feels manageable. You don’t need to prepare anything; we simply begin where you are.
Ongoing Support
Regular sessions shaped around your needs, communication style and pace, guided by you at all times. Support can be in York, online or by telephone, adjusting as things change.
Types Of Sessions
Telephone Counselling
Allows you to talk from a private space that feels comfortable. This option works well if you prefer not to be on camera or if you find it easier to speak without being seen. All sessions remain confidential and secure. We offer telephone counselling throughout the UK; however, please enquire if you are based overseas.
Online Counselling
Takes place via Google Meet, a secure and encrypted platform. You simply need a quiet, private space for your session. Online therapy allows us to see each other and makes it easy for us to share resources, diagrams, or techniques during the session. This service is available across the UK; however, please enquire for overseas availability.
Face-to-face Counselling
We offer face‑to‑face sessions in our welcoming office in central York, just a short walk from the city centre. The building dates back to the 1800s and includes beautiful original features, such as a gold spindle staircase. When you arrive, a friendly receptionist will greet you, and you’ll find a waiting area, toilet facilities, and free water dispensers.
Book a Free Consultation
Finding the right therapist matters; feeling genuinely understood matters even more.
Whether you’re looking for a therapist near me in York or support from anywhere in the UK, we offer steady, affirming help.
Take the first step and get in touch for a free, no-obligation initial conversation.
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