Email Me

info@supportivecounselling.co.uk

Call Me

07749024388

FAQ’s

Faqs

General Questions

How do I know if I need counselling?

You might need counselling if you’re feeling persistently sad, anxious, or overwhelmed, or if life changes like loss or a breakup are hard to manage alone. Struggles in relationships, feeling stuck, or noticing changes in behaviour are also signs that therapy could help. Even if you’re not in crisis, counselling can support personal growth and stress management. If any of this resonates with you, it might be time to consider counselling.
I understand that there can be a stigma around seeing a counsellor, but I want to reassure you that counselling can benefit everyone. Life is challenging and unpredictable for all of us, and counselling offers valuable support to navigate those challenges. Just as we regularly invest time in our outward appearance and well-being, it’s equally important to invest time in our inner selves—after all, this is the part that truly matters.

I need immediate help, or I am worried about someone, what do I do?

Supportive Counselling is not a crisis service. If you need immediate help or are concerned about someone, I’ve compiled some useful resources. Please see here for more information.  

What can I expect during the free consultation chat?

We talk about what has made you decide to look for counselling and what you would like to get from it. This helps us see if counselling is the right thing for you. You can ask as many questions as you want in this call, and if you want to book in, you can, if not you can go away and think about it. There’s no pressure or expectation for you to book straight in at the end of the call.

What happens in a counselling session?

I have written a useful blog to explain what happens in your first counselling session which you might find useful

Read More…

How does online counselling work?

If you choose online counselling with Supportive Counselling, you’ll receive a secure, encrypted session link each week, starting at your scheduled time. It’s a good idea to join 5 minutes early to check your microphone and camera settings. You can access the session from a phone, laptop, tablet, or PC. I recommend finding a comfortable, private space where you won’t be overheard.

How many sessions will I need and how often?

Our sessions will take place at the same day and time each week. If needed, we can adjust the time or day for a particular week.
Each person is unique, so our sessions are flexible and tailored to your needs. There’s no set agenda or strict time limit—it’s all about what works best for you. We’ll check in and review our progress together every 4-6 weeks to ensure you’re getting the most out of our time.
To maximise the benefits of our sessions, it’s important to arrive on time. If you are late due to unforeseen circumstances, the session will still need to end at the agreed-upon time due to the next appointment or room booking commitments.

What do I do if I need to cancel?

If you need to cancel a session, please let me know as soon as you can. I do not charge for a cancellation that has been made over 24 hours prior the session. If you notify me in less than 24 hours prior to the session that you can’t attend the session fee will still apply.

Will counselling with you be recorded in my medical history with my GP?

Your contact with Supportive Counselling is completely confidential, and we don’t inform your GP that you’ve had counselling with us. The only exception would be if we ever had serious concerns about your safety or the safety of others. Even then, we would handle the situation with great care and involve you as much as possible in any decisions.

How do I pay?

An invoice will emailed to you on the same day after your session with a link to your invoice, you can pay via a bank transfer or via Stripe (Green Stripe button at the top of the page)

I do not accept cash.

Payment must be received within 24 hours of the invoice.

Do I get a receipt?

When making a booking with Support Counselling, you will receive a booking confirmation email with an option to add it to your calendar and the Google Meet link, After payment is recieved you will be sent a payment receipt invoice.